· Should your delivered courier items arrive with any defects or damage, we gladly accept returns. To facilitate this process, we kindly request that you share a video recording taken while unboxing the package. Please send this video to rozellaindia@gmail.com within 24 hours of receiving your delivery.
· In the event of a valid return, we aim to make things right for you. This could involve a complete refund, up to the full value of your order, or a replacement of the originally delivered item. All rights reserved .
· Several shipping modalities are available for your Rozella India purchase. In certain situations, a third-party supplier, responsible for inventory management, will fulfill the shipment of your order. We are pleased to offer complimentary shipping within India, with an anticipated delivery window of 4 to 6 business days. Shipping to destinations outside of India will incur applicable charges. Subsequent to your order placement, we will communicate any pertinent supplementary shipping information. All delivery dates and times provided are estimates offered in good faith.
General laws:
The stewardship of this virtual space grants its owner the prerogative to decline any submitted order, exercising this right with absolute discretion and without the necessity of explanation.
* All matters of legal contention, claims, or disputes stemming from interactions or transactions on this site shall be exclusively adjudicated within the territorial jurisdiction of the Courts located in Kannauj, India.
* rosella.co retains the inherent power to adapt and revise the fabric of this agreement as deemed necessary, with the understanding that such adjustments may be implemented without proactive individual communication to users.
Cancelation of order
Please note that due to potential fluctuations in product availability, representation, or pricing, rosella.co retains the authority to cancel product orders. This right extends to orders that have been initially accepted for delivery.
Refund Policy -
At [Your Company Name], a legacy of exquisite fragrance craftsmanship since 1915, your satisfaction is paramount. We meticulously craft each perfume, attar, and rose water product with the highest standards of quality and care. We understand that sometimes a purchase may not meet your expectations, and we are here to assist you with our refund and return process.
1. Eligibility for Returns & Refunds
To be eligible for a return and refund, please ensure that:
- The item was purchased directly from www.rozella.co
- The item is unused, unopened, and in its original, sealed packaging. Due to the nature of our products (perfumes, attars, and rose water), we cannot accept returns on items that have been opened or used for hygiene and quality control reasons.
- The item is returned within 7 days of the purchase date.
- You have the original receipt or proof of purchase.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Any item that has been opened, used, or had its original seal broken.
- Gift cards.
- Items purchased during a final sale or promotional event explicitly stated as non-returnable.
- Personalized or custom-made products.
3. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Our Customer Service: Send an email to www.rozella.co or call us at 9654438900 within the eligible return period.
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Provide Details: In your communication, please include:
- Your full name and contact information.
- Your order number.
- The name(s) of the product(s) you wish to return.
- The reason for the return.
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Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to send back your item. Please do not send items back without an RA number, as they may not be processed.
4. Shipping Costs for Returns
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Customer Responsibility: For returns due to a change of mind or incorrect order placed by the customer, the customer will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Company Responsibility: If the return is a result of our error (e.g., you received a damaged or incorrect item), www.rozella.co will cover the return shipping costs.
5. Refund Process
Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
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Rejection: If the item does not meet our eligibility criteria (e.g., opened, used, or outside the return window), your refund may be rejected. In such cases, we will contact you to discuss options, which may include returning the item to you at your expense.
6. Damaged or Incorrect Items
If you receive a damaged product or an incorrect item, please contact us immediately (within 3 days of delivery) at rozellaindia@gmail.com or 9654438900. Please provide:
- Your order number.
- A clear description of the issue.
- Photographs of the damaged or incorrect item and its packaging.
We will assess the situation and arrange for a replacement or a full refund, including any shipping costs, at no additional charge to you.
7. Contact Us
For any questions regarding our refund policy or your return, please do not hesitate to contact our dedicated customer service team:
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Email: rozellaindia@gmail.com
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Phone: 9654438900
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Business Hours: Monday - Friday, 10:00 AM - 5:00 PM IST]
Thank you for choosing rozella. We appreciate your business and are committed to ensuring your satisfaction with our timeless fragrances.
All rights reserved